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Dear Customer, if you have any complaints regarding any matter to the bank, kindly put in writing and drop in our suggestion box at our branches. Alternatively, you can write on our contacts page or email at In case your complaint has not been dealt with within 21 days, you may lodge a complaint with Complaints Resolution Desk at Bank of Tanzania at the following address:

Complaints Resolution Desk, Office of the Secretary to the Bank, 2 Mirambo Street 11884 Dar es Salaam Fax no: +255 22 2234067

This is in accordance with the “ Bank of Tanzania Guidelines for Banking Consumers’ Complaints 2015”.


Main Branch

P.O. Box 70086
Dar es Salaam
Indira Gandhi / Zanaki Street
Tel: 255-22-2111107/8/9,

Swift Code: HABLTZTZ

Kariakoo Branch

Uhuru / Living Stone Street
Dar es Salaam
Tel: 255-22-2183056/59/60 Fax: 255-22-2183073

Nkrumah Branch

Nkrumah Street
Dar es Salaam
Plot N. 68/69 Nkrumah
MD Complex (Near Tansoma Hotel)
Tel: 255-22-2182452,
Fax: 255-22-2182473

Mwanza Branch

Nyerere Road
Tel: 255-28-2501131/4
Fax: 255-28-2501136